Privacy Policy

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website.  The Store is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  The Store may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

·         name

·         contact information including email address and/or telephone numbers

·         demographic information (postal address) and postcode

·         other information relevant to customers’ chosen products

We will NEVER give out your name, address, email address, or telephone number to anyone unless required by law to do so.


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·         Internal record keeping.

·         Notification of renewal of your LimeStop

·         We may use the information to improve our products and services.

·         We may periodically send emails about new products, or other information, using the email address which you have provided.

·         We will use your information to contact you ONLY to remind you that your product has reached the end of its life and needs replacing.  We may contact you by email and/or text.


We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Any cookies collected (if they are) are done by our website hosting provider (Voog), and you should contact them if you require further information on  If you discover that cookies are indeed being collected, please contact us and we will investigate this, as WE DO NOT COLLECT COOKIES.  A cookie is a small file which asks permission to be placed on your computer's hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.   A cookie (if collected by Voog) in no way gives us access to your computer or any information about you, other than the data collected by them.  You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·         whenever you are asked to fill in a form on the website, or by email, you can instruct that you do not want the information to be used by us in any way at all.  We would therefore wipe that information after our initial business use (to facilitate the order).  If you do this, we will have no way of informing you when your product is due to be replaced - but it's still your choice

·         if you have previously agreed to us using your personal information, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to any third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998.  If you would like a copy of this information held on you, please email us this request using our Contact Us information, though you should know that the information is merely your contact details: your name, address, telephone number, email address, and what you purchased.  We never take your credit card details or bank details, unless you have requested a refund.  In which case, these details are used on the refund date, but not held on record after your refund has been made.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible.  We will promptly correct any information found to be incorrect.