Returns

If you require to return your limescale inhibitor, it’s all very simple and, we hope, hassle-free.

Cancelling & Returns (your rights)

Cancelling your order before we send it:
Simply contact us by email to cancel AND text on 0770 231 6157 (because emails are not reliably delivered) - any money already taken will be returned to your bank account by bank transfer within seven days.  Our cancelling policy is ‘no quibble’.  Obviously we will need your bank account details to do this - your account number and sort code (that’s all).  We usually despatch same day, so if there has been a number of hours from your order to your decision to cancel, it may be too late...

Cancelling your order after we have sent it (and you haven’t opened it):
If you have already been sent the product then we would aim to reimburse you within seven days of us receiving the product back from you.  You have the right to return it up to 14 days after you receive delivery.  You should send the product back via a reliable courier, and in its original packaging.  You are liable for the postage costs in returning the product to us.  You should retain proof of posting, but please be aware that it is incumbent upon you to ensure that we receive it, so we would advise you to require a signature of delivery.  The amount you paid for the LimeStop/s is returned by bank transfer.

Cancelling your order after we have sent it (and you have opened it):
Sorry, but under hygiene restrictions of the Consumer Contracts Regulations you do not have the automatic right of return for refund if you have opened the package.  We trust that you are understanding of this.  The safety of our customers is obviously paramount.  The box is sealed with tape which shows if it has been tampered with.

Your cancelling email must include the following (copy & paste):
To Scalgon.
I hereby give notice that I wish to cancel my order for the following goods...............
Ordered on......................
Received on......................
Name.................................
Address................................
Signature (if letter sent)............................
Date.............................


We want to ensure that you are happy with our service, and that we have been fair and professional.  And we ask that you too are fair in ordering products from us.  We use Royal Mail, and sometimes packages may go astray.  We have to claim against the courier in such circumstances (rare, though they are), and we would not be able to post you a replacement until we get confirmation from the courier that the item has indeed been lost.  We ask you to be patient, and to work with us to resolve the problem.  We would talk to you by phone to reassure you, and keep you up to date with any information we have.  We would even give you the details of the courier to prove that the item had indeed been mislaid or lost.